Junto Terms of Service

Last updated: 11 October 2026

These terms govern your use of Junto, an AI assistant for businesses on WhatsApp and Instagram, with a web dashboard and related tools (the "Service"). Junto is operated by Sabu Labs LLC, a Wyoming limited liability company ("we", "us"). By creating an account or using the Service on behalf of a business, you accept these terms for that business ("you").

1. The Service

Junto answers your customers' messages, takes bookings and orders, sends confirmations and reminders, and lets you manage your business by message or in the dashboard. During the pilot the Service is free and features may change, be added or be removed.

2. Your account and responsibilities

• You give accurate information about your business (services, prices, hours, payment and cancellation rules) and keep it up to date. The assistant relies on it.
• You are responsible for your relationship with your customers, for the services and products you sell, and for complying with the laws that apply to your business, including consumer, tax and data protection laws.
• You show your customers your deposit, cancellation and no-show rules clearly before they book.
• You only send promotional messages to customers who agreed to receive them.
• You keep your login details secure and are responsible for what happens under your account, including by your team members.

3. WhatsApp, Instagram and other channels

• The WhatsApp and Instagram accounts you connect remain yours. You must follow Meta's WhatsApp Business, Instagram and Commerce policies; Meta may restrict accounts that don't.
• Meta charges for some WhatsApp messages (for example reminders sent more than 24 hours after a customer's last message). When you connect your own number, Meta bills those charges to your WhatsApp Business Account.
• We depend on Meta and other providers to deliver messages and are not responsible for their outages, decisions or changes.

4. Payments from your customers

Your customers pay you directly, to your own account or the payment provider you connect. We never receive, hold or transfer your customers' money. You are responsible for refunds, chargebacks, taxes and any invoices your customers need. Receipts generated by Junto are proof of a booking, order or payment, not tax invoices.

5. Artificial intelligence

Replies are generated automatically and can contain mistakes. The assistant is limited to your business, forwards questions it can't answer to you, and steps back when you reply yourself. Please review your settings and follow your conversations. The Service is not intended for medical, legal or financial advice.

6. Plans, billing and cancellation

• The pilot is free. After it, paid plans are billed monthly in advance through Stripe, or through Shopify if you installed Junto from the Shopify App Store. A free trial may apply.
• You can cancel at any time; cancellation takes effect at the end of the current billing period and paid fees are not refunded except where the law requires.
• We may change prices with at least 30 days' notice. Prices exclude taxes, which are added where required.

7. Acceptable use

You may not use the Service for spam, unsolicited marketing, illegal or harmful content, deceiving customers, or anything that breaks Meta's policies or the law. We may suspend accounts that do.

8. Data

Our Privacy Policy explains how we handle your data. For your customers' data, you are the controller and we act as your processor under the Data Processing Agreement, which forms part of these terms.

9. Ownership

We own the Service and its software. You own your content and your customers' data, and you give us permission to use it only to provide and improve the Service for you.

10. Disclaimers and liability

The Service is provided "as is", especially during the pilot. To the extent permitted by law, we are not liable for indirect or consequential losses, lost profits or lost bookings, and our total liability is limited to the fees you paid us in the 12 months before the claim (or USD 100 if you paid nothing). Nothing in these terms limits liability that cannot be limited by law.

11. Suspension and termination

You can stop using the Service and close your account at any time. We may suspend or end access for breach of these terms, non-payment or legal reasons, with notice where reasonable. After closure, your data is deleted as described in the Privacy Policy and the DPA.

12. Changes

We may update these terms. For material changes we will tell you in advance by email or in the dashboard; continuing to use the Service after they take effect means you accept them.

13. Governing law

These terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. This does not take away rights you have under mandatory laws of your own country, including data protection laws.

14. Contact

Sabu Labs LLC · [email protected]